Returns & Refunds Policy

We want you to love your cufflinks, lapel pins and gifts. If something isn’t right, you can return it within 30 days of delivery. This page explains how.

Your 30-day returns window

You can return most items within 30 days of the day you receive them, for any reason. To be accepted, returned items must be:

  • unused, and in the same condition you received them
  • in their original packaging, including any box or pouch
  • sent back with proof of purchase, such as your order number or order confirmation email

If an item comes back used or damaged (and it wasn’t faulty), we may reduce your refund to reflect the drop in its value.

How to start a return

  • Email us at info@cufflinksgifthub.co.uk within 30 days of delivery. Include your order number and the items you’d like to return.
  • We’ll reply to confirm your return and the address to send it to.
  • Pack the items securely and post them to us within 14 days of telling us you want to return them.

Please don’t send items back without emailing us first, so we can match your parcel to your order.

Return address

The Powerful Group Limited trading as Cufflinks Gift Hub
124 City Road
London
EC1V 2NX
United Kingdom

Return postage

If you’re returning an item because you’ve changed your mind, you pay the return postage. We recommend a tracked service such as Royal Mail Signed For, because we can’t refund items that never reach us.

If the item is faulty, damaged or not what you ordered, we’ll cover the return postage (see below).

Refunds

When your return arrives, we’ll inspect it and email you to let you know. Approved refunds go back to your original payment method within 14 days of us receiving the return. Your bank or card provider may take a few more working days to show the money in your account.

If you return a whole order within 30 days, we’ll also refund the original standard delivery charge (if you paid one). We don’t refund return postage for change-of-mind returns.

Faulty, damaged or wrong items

If your order arrives faulty, damaged or isn’t what you ordered, we’re sorry. Please email us at info@cufflinksgifthub.co.uk within 48 hours of delivery if you can, with your order number and a photo of the problem. We’ll arrange a replacement or a full refund, and we’ll cover the cost of sending the item back.

If you notice a fault later, please still get in touch. Your legal rights for faulty goods last longer than 48 hours.

Personalised and custom items

Items made or personalised to your own design or specification, such as engraved or custom pieces, can’t be returned for a change of mind. They can still be returned if they’re faulty, damaged or not as described.

Sale items

Sale and discounted items can be returned within the same 30 days, on the same conditions as full-price items. Faulty sale items are covered in the same way as any other order.

Exchanges

If you’d like a different item, the quickest way is to return the original for a refund and place a new order. If you’d rather swap an item, email us first and we’ll check it’s in stock. For faulty or damaged items, we’ll send a replacement of the same item if we have one.

Gifts

If you received an item as a gift, you can still return it within 30 days of delivery. Please email us with the order number if you have it. The refund will usually go to the person who paid for the order.

International returns

Customers outside the UK can return items on the same terms. For change-of-mind returns, you pay the return postage. Please mark the parcel as a “returned goods” item so we aren’t charged import fees. Any customs duties, taxes or fees paid when the order was delivered are non-refundable, unless the item was faulty, damaged or wrong.

Your statutory rights

This policy doesn’t affect your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015. Under these laws, you can usually cancel an online order within 14 days of delivery. Our 30-day window is in addition to that right, not a replacement for it.

Contact us

The Powerful Group Limited trading as Cufflinks Gift Hub
124 City Road, London, EC1V 2NX, United Kingdom
Email: info@cufflinksgifthub.co.uk