Questions & Answers
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SHOPPING INFORMATION
What delivery options do you offer?
We offer FREE UK shipping on all orders via Royal Mail Signed For delivery. We also provide low-cost express shipping and international delivery options, with shipping rates calculated at checkout based on your location and selected service.
How long will delivery take?
Orders are typically dispatched within 1–2 working days. Standard UK delivery via Royal Mail Signed For usually takes 2–3 working days, while express delivery options are available for faster shipping. International delivery times vary depending on the destination and local postal services. Europe 4-7 days, Rest of the World 10-14 days.
Will I receive the same product that I see in the picture?
Yes, you will receive the same product as shown in the images on our website. We make every effort to ensure product photos accurately represent the item, although slight variations in colour or appearance may occur due to screen settings or lighting.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping costs and delivery times will vary depending on the country and are calculated during checkout.
Can I send an order directly as a gift?
Yes, you can send your order directly to the recipient. If you would like to include a gift receipt or message, please add a note during checkout or contact us shortly after placing your order.
Will you restock items marked as “out of stock”?
We regularly restock popular items whenever possible. If a product is currently marked as “out of stock,” please check back soon or contact us for more information regarding future availability.
PAYMENT INFORMATION
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, and American Express, along with secure online payment methods available at checkout.
Is my payment information secure?
Yes, all payments are processed securely using encrypted payment gateways to ensure your personal and payment information remains protected at all times.
When will my card be charged?
Your payment will be taken at the time your order is placed and successfully confirmed through our checkout system.
Can I pay using PayPal?
Yes, PayPal is available as a payment option during checkout, allowing you to complete your purchase securely using your PayPal account.
Will I receive a receipt after payment?
Yes, once your order has been successfully placed, you will receive an order confirmation email containing your receipt and full order details.
What should I do if my payment is declined?
If your payment is declined, please check that your billing details and payment information are correct before trying again. If the issue continues, we recommend contacting your bank or payment provider for further assistance.
ORDERS AND RETURNS
What happens after I place an order?
Once your order has been placed, you will receive an order confirmation email. Your order will then be processed and dispatched within 1–2 working days, and you will receive a dispatch confirmation once your item has been shipped.
How can I track my order?
If tracking information is available for your chosen delivery service, it will be included in your dispatch confirmation email once your order has been shipped.
How long do I have to return an item?
You can return your order within 14 days of receiving your items, provided they are unused, in their original condition, and returned in the original packaging.
How do I return an item?
To return an item, please contact us within 14 days of receiving your order to request return instructions. We recommend using a tracked postal service for your peace of mind. Please send items to the address you can find on our website only.
How will I receive my refund?
Once your returned item has been received and inspected, any approved refund will be processed back to the original payment method used when placing the order.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request before the order has been dispatched.